Firstly, the hotel enjoys an excellent location near the city centre, offering convenient access to shopping and dining. However, its proximity to the harbour means the windows are not particularly soundproof.
Secondly, during my five-night stay at the hotel, the main light in my room was faulty upon check-in. Initially assuming I couldn't locate the switch, I approached reception for assistance. However, the female staff member displayed an arrogant attitude, seemingly dismissive of my query. It later transpired the bulb itself was defective. After inspection, they promised to repair it the following day. Yet, by the time of my departure, the bulb remained unrepaired. Such service leaves me far from satisfied.
Moreover, as temperatures have recently begun to drop, the air conditioning only operates in cooling mode without heating, and there is no switch for the heating system, resulting in the room being quite cold. However, due to disappointment with their service, I do not wish to engage with them again.
In conclusion, while the hotel itself is satisfactory, the service is substandard. We shall not be choosing to stay here again.
訪客用戶
家庭出遊
1張超大床標準房
入住於2025年09月
5.0
超讚
評價於:2025年09月17日
Faultless. Lots of staff on hand. SUPERB dinner breakfast and splendid snack lunch. EXCELLENT LOCATION All in all a very good choice for an overnight stay prior to Embarking on Fred Olsen's BALMORAL.
Firstly, the hotel enjoys an excellent location near the city centre, offering convenient access to shopping and dining. However, its proximity to the harbour means the windows are not particularly soundproof.
Secondly, during my five-night stay at the hotel, the main light in my room was faulty upon check-in. Initially assuming I couldn't locate the switch, I approached reception for assistance. However, the female staff member displayed an arrogant attitude, seemingly dismissive of my query. It later transpired the bulb itself was defective. After inspection, they promised to repair it the following day. Yet, by the time of my departure, the bulb remained unrepaired. Such service leaves me far from satisfied.
Moreover, as temperatures have recently begun to drop, the air conditioning only operates in cooling mode without heating, and there is no switch for the heating system, resulting in the room being quite cold. However, due to disappointment with their service, I do not wish to engage with them again.
In conclusion, while the hotel itself is satisfactory, the service is substandard. We shall not be choosing to stay here again.
訪客用戶
家庭出遊 1張超大床標準房
入住於2025年09月
5.0
超讚
評價於:2025年09月17日
Faultless. Lots of staff on hand. SUPERB dinner breakfast and splendid snack lunch. EXCELLENT LOCATION All in all a very good choice for an overnight stay prior to Embarking on Fred Olsen's BALMORAL.
Xianhua
家庭出遊
城景標準超級特大床房
入住於2025年08月
匿名用戶
獨自出遊
城景標準超級特大床房
入住於2025年09月
訪客用戶
家庭出遊
1張超大床標準房
入住於2025年09月
Yilishabai·meng
家庭出遊
入住於2024年07月
M318453****
好友出遊
雙床房
入住於2024年06月
訪客用戶
商務出差
1張超大床標準房
入住於2025年03月
M313876****
幫他人預訂
標準房
入住於2024年07月
Donald T
夫妻/情侶出遊
標準大床房
入住於2024年08月
Degula
夫妻/情侶出遊
標準大床房
入住於2024年12月
320705****
幫他人預訂
城景標準超級特大床房
入住於2025年09月
Xianhua
家庭出遊 城景標準超級特大床房
入住於2025年08月
匿名用戶
獨自出遊 城景標準超級特大床房
入住於2025年09月
訪客用戶
家庭出遊 1張超大床標準房
入住於2025年09月
Yilishabai·meng
家庭出遊
入住於2024年07月
M318453****
好友出遊 雙床房
入住於2024年06月
訪客用戶
商務出差 1張超大床標準房
入住於2025年03月
M313876****
幫他人預訂 標準房
入住於2024年07月
Donald T
夫妻/情侶出遊 標準大床房
入住於2024年08月
Degula
夫妻/情侶出遊 標準大床房
入住於2024年12月
320705****
幫他人預訂 城景標準超級特大床房
入住於2025年09月